Question 1

Is there a fee to try on wedding dresses? What is the Cancellation Policy?

Accepted Answer

There is a $25 appointment fee. The appointment fee includes the initial appointment as well as a follow up appointment for free. Appointments are charged $25 every other visits (ex. 3rd, 5th, etc. visits are charged).

The appointment fees are non-refundable but can be used as credits towards your purchase of a wedding dress from BO LEE.

Please cancel or reschedule your appointment 48 hours before your scheduled appointment time. A $50 cancellation fee will be charged if there is a no show or the appointment is cancelled or rescheduled less than 48 hours before the appointment date.

Question 2

How many guests can I bring to my appointment? Are children allowed?

Accepted Answer

Brides are allowed to bring 6 additional guests with them. A total of 7 per group.

Unfortunately we are not a kid-friendly environment. Children under age 12 are NOT allowed.

Question 3

Are food/drinks allowed in the store?

Accepted Answer

No food is allowed inside the store. But we do allow guests to bring drinks. Please bring your own glassware/flutes, etc. Thank you!

Question 4

Are pets/dogs allowed in the store?

Accepted Answer

No, we do not allow any pets inside the store. But registered Service Dogs are allowed.

Question 5

I booked an appointment to try on dresses, what do I need to bring?

Accepted Answer

We recommend bringing a strapless bra/sticky bra. You can also bring shapewear if you choose to. Heels are not required. We have fitting platforms for brides to stand on, in case the gowns are really long.

Question 6

What is the typical process of wedding dress shopping at BO LEE?

Accepted Answer

• After you submit an appointment request online, you will receive a confirmation email within 24-48 hours.
 • During your appointment date, you’ll get to chat with a bridal consultant one-on-one about the style, shape, and design you are looking for. Your bridal consultant will pull the gowns for you to try on.
 • If after trying on dresses and you’ve found the one, measurements will need to be taken in order to place the order.
 • Dresses normally take about 4-6 months for production which we will notify you with the ETA once we receive a confirmation from the designers.
 • Once the gown arrives at our boutique for inspection, we will contact you to schedule for a pickup appointment or set up a First Fitting Alterations appointment (if you choose to work with our seamstresses).
 • During the regular pickup appointment, you will get to try on your gown before taking it home. If you plan to do alterations with us, during the First Fitting appointment, you will be in your gown for pinning.
 • Alterations take about 2-3 months so a few more fittings will need to be scheduled afterwards.
 • After the final fitting of alterations, the gown will be steamed and ready to wear for the wedding date.

Question 7

My wedding/wear date is coming up soon, can I rush my order?

Accepted Answer

We normally request our brides to have at least 7-9 months before the wedding date for us to make the gowns. Please contact us for available stock pieces or rush options if your wedding date is less than 6 months.

Question 8

Can I make customizations on a dress?

Accepted Answer

• Some designers do allow specific changes to the gown like petite lengths or hem lengthening, lowering of the neckline, closing a slit, modest versions, lined or unlined, etc. Please contact us before purchasing so we can check for customizability and put in a special order for you.
 • More complicated customizations can be done with your seamstress or our inhouse alterations.

Question 9

What size should I order?

Accepted Answer

Please make sure to consult with us if you are not sure what size to order. You can set up a measurement appointment with a professional at our boutique. If you are inbetween sizes on the chart, we suggest ordering the size up because taking-in is easier than letting-out a dress.

Question 10

How long does it take for my dress to arrive?

Accepted Answer

• Dresses take about 4-6 months to be made and it will ship to our boutique within 1-2 weeks afterwards.  
 • If you placed a rush order, check with one of our staffs for an updated ETA.

Question 11

Will I need alterations for my dress?

Accepted Answer

Most likely alterations will be necessary when purchasing a wedding dress. The gowns are standard sizes/lengths so adjustments will be needed to fit you perfectly for the big day!

Question 12

When should I start my alterations?

Accepted Answer

We recommend starting alterations about 3-4 months before the wear date. If your wedding date is less than 3 months, please reach out to us as soon as possible. You can book an alterations appointment with us through phone or email. For detail information on alterations, check out our ‘Alterations’ page.