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FREQUENTLY ASKED QUESTIONS

  • Is there a fee to try on wedding dresses? What is the Cancellation Policy?
    There is a $25 appointment fee to try on wedding dresses. The appointment fee includes the initial appointment as well as a follow up appointment. An additional $25 fee is charged for every other visits (ex. 3rd and 5th visits are charged). The appointment fees are non-refundable but up to $50 of the fee can be used towards your purchase of a wedding dress from BoLee Bridal Couture. Please cancel or reschedule your appointment 48 hours before your scheduled appointment time. A $50 cancellation fee will be charged if there is a no show or the appointment is cancelled or rescheduled less than 48 hours before the appointment date.
  • What is the typical process of wedding dress shopping at BoLee Bridal Couture?
    After booking an appointment online, we will confirm the chosen date with you. During your appointment date, you’ll get to chat with a bridal consultant one-on-one about the style, shape, and design you are looking for. Your bridal consultant will pull the gowns for you to try on. If after trying on dresses and you’ve found the one, measurements will need to be taken in order to place the order. Dresses normally take about 4-6 months for production which we will notify you with the ETA once we receive a confirmation from the designers. Once the gown arrives at our boutique for inspection, we will contact you to schedule for a pickup appointment or set up a First Fitting Alterations appointment (if you choose to work with our seamstresses). During the regular pickup appointment, you will get to try on your gown before taking it home. If you plan to do alterations with us, during the First Fitting appointment, you will be in your gown for pinning. Alterations take about 2-3 months so a few more fittings will need to be scheduled afterwards. After the final fitting of alterations, the gown will be steamed and ready to wear for the wedding date.
  • Can I try on the gowns before purchasing?
    Yes! Our boutique is located on 542 Lawrence Expressway, Sunnyvale, California 94085. At the moment, our sample dresses are only available for brides to try on instore. Please book an appointment with us online.
  • How many guests can I bring to my appointment?
    Brides are allowed to bring 7 additional guests with them. A total of 8 per group. Children are considered guests.
  • I booked an appointment to try on dresses, what do I need to bring?
    We recommend bringing a strapless bra. You can also bring shapewear if you choose to. We have fitting platforms for brides to stand on, in case the gowns are really long.
  • Are food/drinks allowed in the store?
    No food is allowed inside the store. But we do allow guests to bring drinks. Please bring your own glassware/flutes, etc. Thank you!
  • Are pets/dogs allowed in the store?
    No, we do not allow any pets inside the store. But registered Service Dogs are allowed.
  • My wedding/wear date is coming up soon, can I rush my order?
    We normally request our brides to have at least 7-9 months before the wedding date for us to make the gowns. Please contact us for available stock pieces or rush options if your wedding date is less than 6 months.
  • Can I make customizations on a dress?
    Some designers do allow specific changes to the gown like petite lengths or hem lengthening, lowering of the neckline, closing a slit, modest versions, lined or unlined, etc. Please contact us before purchasing so we can check for customizability and put in a special order for you. More complicated customizations can be done with your seamstress or our inhouse alterations.
  • What size should I order?
    Please make sure to consult with us if you are not sure what size to order. You can set up a measurement appointment with a professional at our boutique. If you are inbetween sizes on the chart, we suggest ordering the size up because taking-in is easier than letting-out a dress.
  • How long does it take for my dress to arrive?
    Dresses take about 4-6 months to be made and it will ship to our boutique within 1-2 weeks afterwards. If you purchased a gown online and selected the gown to ship to your address, there will be an additional ~2 weeks to arrive (or depending on your request for expedited shipping). But after your order, we will provide you detail information on the ETA. Once the gown arrives to our boutique, we will provide you a tracking number.
  • Will I need alterations for my dress?
    Most likely alterations will be necessary when purchasing a wedding dress. The gowns are standard sizes/lengths so adjustments will be needed to fit you perfectly for the big day!
  • When should I start my alterations?
    We recommend starting alterations about 3-4 months before the wear date. If your wedding date is less than 3 months, please reach out to us as soon as possible. You can book an alterations appointment with us through phone or email. For detail information on alterations, check out our ‘Alterations’ page.
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