DRESS ARRIVAL GUIDELINE
Congratulations on finding your dress!
Once your dress or purchase items arrive to our store, we will reach out to you by email.
The email will provide you all the details regarding pickup or alterations. Reach back out to us with any questions by email, call, or text.
Appointments are only available Mondays, Wednesdays, & Fridays when our professional team members responsible for pickup/alteration process is present to assist with questions.
PICK-UP / QUOTE APPOINTMENT
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AVAILABILITY: MONDAYS, WEDNESDAYS, & FRIDAYS.
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ESTIMATED TIME: 15 - 30 MINUTES
PICK-UP OPTION: TRY ON YOUR DRESS BEFORE YOU TAKE IT HOME.
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PICK-UP/QUOTE OPTION: ALLOWS YOU TO TRY ON YOUR DRESS & RECEIVE A FREE QUOTE FROM ALTERATIONS BEFORE YOU TAKE IT HOME (you can bring it back for 1st Fitting Alterations if you choose to) .
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PICK-UP W/ PINNING OPTION: MAY TAKE 45-60 MINUTES. FOR CLIENTS WHO WANT TO SEE HOW THE GOWN MAY FIT BUT DO NOT WANT TO COMMIT TO THE FULL ALTERATIONS PROCESS. $250 FEE FOR THE PINNING AND CONSULTATION.
OTHER PICK-UP ARRANGEMENTS
AVAILABILITY: MONDAYS, WEDNESDAYS, & FRIDAYS.
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ESTIMATED TIME: 15 - 30 MINUTES
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PICK-UP BY AUTHORIZED REPRESENTATIVE: FOR CLIENTS WHO WISH TO AUTHORIZE SOMEONE ELSE TO PICK UP THEIR PURCHASE ON THEIR BEHALF, PLEASE EMAIL US YOUR WRITTEN PERMISSION , INCLUDING THE AUTHORIZED PERSON'S FULL NAME & RELATIONSHIP TO YOU.
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SHIPPING DIRECTLY TO CLIENT:
WE OFFER SHIPPING TO ADDRESSES WITHIN THE UNITED STATES. PLEASE ACKNOWLEDGE WE CANNOT BE RESPONSIBLE FOR DAMAGES OR ISSUES TO THE ITEM(S) THAT MAY OCCUR AFTER IT HAS LEFT OUR STORE. $100 HANDLING FEE + UPS SHIPPING CHARGE (calculated by size & weight).
AFTER PICKUP CARE TIPS
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All dresses come with a hanger & garment bag.
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Hang the dress on a taller hanger if possible. Lay the gown flat as second best option.
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Keep the dress away from direct sunlight and moisture during storage.
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Dresses with boning, do not fold or bend the dress near the bodice. If folding in half is necessary, only fold gown below the waist line where there is usually no boning.
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When self steaming, only use distilled water at a lower heat setting. Do not press directly onto the dress.